Return & Refund Policy

Thank you for shopping at

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Return & Refund Policy

The following terms are applicable for any products that you purchased with us.



The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Exchange Policy:

  • Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Avistel Computers Located at :

Rasumal House, 2ND Floor Room 22

Tom Mboya Street.


  • Goods refer to the items offered for sale on the Site and at our store.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Our Site, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Product that are bought from the Physical Stores can be returned. All Items are eligible for return.

You are always required to ship back the items by following the shipping instruction:

Products eligible for return should be sent to: 

Avistel Computers

Rasumal House 2ND  Floor Room 22,
Tom Mboya Street,


Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within days. Exchanges exceeding days will not be processed.

In order to be eligible for exchanges make sure that these following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn’t used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase

You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

Unfortunately, product that were marked as a gift when purchased is not allowed to be Returned or Exchanged.

Unfortunately, product that were marked as a Bundled when purchased is not allowed to be Returned or Exchanged.


If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

  1. Self-Service Portal:
  2. Email Address:
  3. Phone Number: 0723812590

You will be updated for their Return Status through your EMAIL, PHONE, and SMS provided and recorded with us.


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Return & Refund Policy
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Last Updated: 30/8/2023